Global Customer Service Professional with Multilingual Expertise
6 dni temu
Premium Customer Support Role in Warsaw, Poland
We are seeking an organized and innovative professional to join our international team at Worldline as a Customer Service Specialist. This role involves working closely with global accounts and requires excellent communication skills.
About the Opportunity
- We are looking for a dedicated individual to provide telephone and email support for customer inquiries, including financial queries.
- The ideal candidate will have strong problem-solving skills, analytical thinking, and be proficient in German, English, and Polish.
- You will work independently to process requests from customers, partners, and third parties, adhering to SLAs and quality requirements.
- This role also involves updating systems to reflect contract changes, activating new services, and maintaining accurate customer information.
- In addition, you will actively participate in operational implementation of new products and services, collaborate on projects, and execute recurring tasks.
- Our team is committed to continuous improvement, innovation, and delivering exceptional customer experiences.
Key Responsibilities
- Set up and maintain merchant contracts in our systems.
- Provide top-notch customer service, addressing product questions, technical issues, and basic queries.
- Independently manage all types of requests, ensuring timely resolution and meeting quality standards.
- Keep systems updated with contract changes, service activations, and customer status updates.
- Support the rollout of new products and services, contribute to project initiatives, and complete routine tasks.
- Resolve customer complaints and escalate issues to technical support teams when necessary.
About You
- Holder of excellent customer care experience.
- Strong client focus and exceptional communication skills.
- Proficient in German, English, and Polish, with professional-level speaking and writing abilities.
- Demonstrated problem-solving, analytical, and troubleshooting skills.
What We Offer
- A unique opportunity to shape the future of payments technology and contribute to a company that prioritizes sustainability and excellence.
- Work alongside talented colleagues who share your passion for innovation and customer satisfaction.
- A comprehensive benefits package, including private medical care, life insurance, lunch and travel reimbursement, attractive bonuses, and more.
- Empowering culture, extensive training opportunities, and a commitment to helping you accelerate your career.
Estimated Salary: 35,000 - 45,000 PLN per annum, depending on experience and qualifications.
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