Global Payments Specialist with Multilingual Expertise

4 dni temu


Warszawa, Mazovia, Polska Worldline Pełny etat

This is a unique opportunity to be at the heart of the global payments technology industry and shape how the world pays and gets paid.

As a Premium Customer Service Specialist, you will work with our global accounts and collaborate with a team of dedicated professionals who are passionate about delivering exceptional customer experiences.

We value continuous improvement and are committed to finding innovative solutions to improve quality, reduce costs, and build excellent customer relationships. We are looking for an organized, process-driven individual with strong communication skills to join our international team in Warsaw.

  • Set up and maintain merchant contracts in our systems;
  • Provide telephone and email support for customer service inquiries;
  • Answer product questions and provide basic technical support;
  • Process various requests from customers, partners, and third parties according to our SLA's and quality requirements;

You will also be responsible for updating systems to reflect contract changes, activating new services, and managing customer status.

In this role, you will actively support operational implementation of new products and services, participate in projects, and execute recurring tasks such as money return, OTP queues, and statistics analysis.

The ideal candidate has:

  • Customer care experience;
  • Strong client focus and excellent communication skills;
  • Proficient German, English, and Polish language skills;
  • Problem-solving, analytical, and troubleshooting skills;

We offer a competitive salary range of €35,000 - €45,000 per year, depending on your level of experience and qualifications. Additionally, you will enjoy benefits such as private medical care, life insurance, lunch and travel reimbursement, attractive bonuses, and opportunities for career growth and development.

We are shaping the evolution of payments technology and invite ambitious individuals with a passion for innovation and customer satisfaction to join our global team of 18,000 innovators. With extensive training opportunities and a culture that empowers employees to learn and grow, we help you accelerate your career and shape a tomorrow that is yours to own.



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