Digital Support Process Expert
6 dni temu
You will be responsible for designing and improving customer support processes across various teams, anticipating end-to-end processes and analyzing data to propose improvement ideas.
This role requires collaboration with cross-functional teams, including customer support operations, business analysts, IT, and other stakeholders to drive process improvements.
- Map, analyze, and enhance customer journeys and customer support processes.
- Analyze root cause issues and propose improvements based on data-driven insights.
- Develop and prioritize improvements, ensuring planned impact based on customer feedback and data analysis.
Responsibilities
This role involves working on projects of moderate scope, planning tasks, and responsibilities to achieve objectives. You will also participate in global improvement projects and forums focused on developing outstanding customer experiences.
In this position, you will serve as a subject matter expert in a specific business process or domain of expertise related to customer support and utilize Lean Six Sigma methodologies where appropriate.
The ideal candidate should have strong analytical and critical thinking skills, experience working in customer support or contact centers, preferably in a global environment, and a proven track record of delivering solutions to challenges.
-
Digital Support Solutions Expert
4 dni temu
Warszawa, Mazovia, Polska K2 Integrity Holdings, Inc. Pełny etatThe Digital Support Solutions Expert will be responsible for delivering exceptional technical support for our Anti-Financial Crimes and Compliance platform. The platform utilizes cutting-edge technology, including artificial intelligence, large language modeling, entity resolution, and optical character recognition utilities.Main Key Responsibilities:To...
-
Customs Process Expert
5 dni temu
Warszawa, Mazovia, Polska DSV Road GmbH Pełny etatAre you an analytical person with a digital mindset? Do you have experience in working with digital products and development? We are looking for a Customs Process Expert to join our team and help us shape the future for customs.In this role, you will work on evolving Customs AI along with the commercial offerings that we are pushing to the market. This means...
-
Customer Support Process Analyst
6 dni temu
Warszawa, Mazovia, Polska Equinix Pełny etatCustomer Support Process AnalystCustomer Support Process AnalystApply remote type: Hybrid locations: Warsaw time type: Full time posted on: Posted 3 Days Ago job requisition id: JR-148838Who are we?Equinix is the world's digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to...
-
Customer Support Process Analyst
1 tydzień temu
Warszawa, Mazovia, Polska Equinix, Inc. Pełny etatWho are we?Equinix is the world's digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility,...
-
Digital Compliance Coordinator
3 tygodni temu
Warszawa, Mazovia, Polska SQUARE ONE RESOURCES sp. z o.o. Pełny etatabout-project : Our client from the consulting sector (we'll share more details during the interview) is seeking a Digital Compliance Coordinator to join their team and have a real impact on product and company development from day one. If you want to work with an experienced team and thrive in an environment where your ideas and initiative are highly...
-
Digital HR System Support Expert
6 dni temu
Warszawa, Mazovia, Polska Schneider Electric Pełny etatSchneider Electric is a global leader in energy management and automation, striving to innovate and sustainably grow. As a key player in this field, we aim to provide our customers with efficient solutions for energy and process management.We are seeking a dedicated HR Digital Specialist to support and optimize our time management tools, focusing on Oracle...
-
Digital Design Expert
6 dni temu
Warszawa, Mazovia, Polska Flying Bisons Pełny etatJob DescriptionWe are looking for a skilled Digital Design Expert to join our team at Flying Bisons. In this role, you will be responsible for designing and maintaining user interfaces that ensure consistency and scalability across digital products.The ideal candidate will have experience working within or maintaining a design system, and proficiency in...
-
Digital Marketing Expert
2 dni temu
Warszawa, Mazovia, Polska Performante sp. z o.o. Pełny etatJob Description:We are looking for a highly skilled Digital Marketing Expert to join our team at Performante sp. z o.o.The successful candidate will be responsible for acquiring new business clients in the digital marketing sector, preferably with experience in a digital agency.Key Responsibilities:Search for and reach out to potential clients in Polish and...
-
Process Expert
1 tydzień temu
Warszawa, Mazovia, Polska ZF Friedrichshafen AG Pełny etatAre you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you'll have the opportunity to shape the future of mobility. Join us and be part of something extraordinaryProcess Expert - Product Lifecycle Management (m/f/d)Country/Region: PLLocation: Wroclaw LP2, DS, PL, 52-407 Warszawa, MZ, PL, 00-124Req ID...
-
Digital Transformation Lead
4 dni temu
Warszawa, Mazovia, Polska Digital Forms Pełny etatJob Description:We are seeking a skilled Senior Project Manager to lead high-impact digital initiatives and drive successful project execution from planning to delivery. The ideal candidate will oversee complex projects, collaborate with cross-functional teams, and leverage advanced tools to drive results.Key Responsibilities:Develop and implement project...
-
Customer Support Process Analyst
4 tygodni temu
Warszawa, Mazovia, Polska Equinix Poland Sp. z o.o. Pełny etatCustomer Support Process AnalystYour responsibilitiesMap, analyze, and enhance customer journeys and customer support processes Perform intermediate-level root cause analysis by investigating human errors, process gaps and deviations, system defects and malfunctions, policies, and documentation to identify cause-and-effect...
-
Digital Process Expert Salesforce
1 dzień temu
Warszawa, Mazovia, Polska Trodat Polska Pełny etatAbout the ProjectTrotec's impressive constant growth was based on introducing the first CRM system in 2008 with high management attention and user adoption in sales. Since then, CRM did grow, becoming the essential tool in marketing, sales and service with a growing userbase of 410+ users and a high level of process integration.Job DescriptionThe...
-
Business Finance Process Expert
3 dni temu
Warszawa, Mazovia, Polska TN Poland Pełny etatJob SummaryWe are seeking a highly skilled Business Finance Process Expert to join our team at TN Poland. In this role, you will be responsible for ensuring the efficient deployment of standard processes and services in line with Schneider Electric Group policies.Main Responsibilities:Liaise with Finance Transformation Leaders and global Project Management...
-
AP Process Expert
2 dni temu
Warszawa, Mazovia, Polska Zoetis Spain SL Pełny etatZoetis Spain SL is seeking a highly skilled AP Process Expert to join our team. In this role, you will be responsible for processing AP transactions, monitoring accounting and tax requirements, and resolving issues and risks.About the PositionThe successful candidate will have excellent analytical skills, strong communication abilities, and experience...
-
Digital Analytics Expert
4 dni temu
Warszawa, Mazovia, Polska adidas Pełny etatRole OverviewThe Digital Wholesale Analytics Manager plays a pivotal role in driving the digital development of key accounts via insights and analysis of online performance.This expert position involves turning insights into actions to win the consumer online across all digital touchpoints, ensuring a seamless omnichannel experience for customers.Main...
-
Customer Service Process Expert
1 dzień temu
Warszawa, Mazovia, Polska ZF Group Pełny etatReq ID 77712 | Warsaw, Poland, ZF Automotive Systems Poland Sp. z o.o.About the position:As Customer Service Process Expert, you will be responsible for developing and implementing routing procedures for customer tickets globally, ensuring the delivery of exceptional service to our customers.What you can look forward to as Customer Service Process...
-
Customer Service Process Expert
2 tygodni temu
Warszawa, Mazovia, Polska ZF Friedrichshafen AG Pełny etatAre you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you'll have the opportunity to shape the future of mobility. Join us and be part of something extraordinaryCustomer Service Process ExpertCountry/Region: PLLocation:Warszawa, MZ, PL, 00-124Req ID 77712|Warsaw, Poland,ZF Automotive Systems Poland Sp....
-
Customer Service Process Expert
1 tydzień temu
Warszawa, Mazovia, Polska ZF Friedrichshafen AG Pełny etatAre you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you'll have the opportunity to shape the future of mobility. Join us and be part of something extraordinaryCustomer Service Process ExpertCountry/Region: PLLocation: Warszawa, MZ, PL, 00-124Req ID 77712 | Warsaw, Poland, ZF Automotive Systems Poland...
-
Project Director for Digital Initiatives
4 dni temu
Warszawa, Mazovia, Polska Digital Forms Pełny etatAbout the Role:The Senior Project Manager will play a pivotal role in driving our clients' business success by overseeing high-impact digital initiatives. This role requires exceptional leadership skills, the ability to collaborate with cross-functional teams, and a strong understanding of project management principles.Responsibilities:Develop and manage...
-
Global Network Support Expert
3 dni temu
Warszawa, Mazovia, Polska Equinix Pełny etatEquinix is the world's digital infrastructure company, operating over 260 data centers globally. We're looking for a Global Network Support Expert to join our team, providing expert-level support for our customers' network infrastructure.Key ResponsibilitiesProvide Level 2 Network Triage support, resolving complex technical issues.Collaborate with...