IT Technical Specialist

1 tydzień temu

Gdańsk, Pomerania, Polska Noble Pełny etat

Noble IT Technical Specialist Job Description



The IT Technical Specialist governs local IT on one or more onshore installations or locations. This role is responsible for overall local IT delivery to the location. This includes ensuring minimal downtime, maximum performance, and handling any changes to ensure they are aligned with the IT strategy and IT standards.



This position engages, supports, and trains Noble employees with high service professionalism in matters of IT assistance. The IT Specialist role is responsible for ensuring that all IT equipment used by employees in local offices and locations is always available and working at the highest performance standards.



Responsibilities




  • The IT Specialist is the primary interface between the IT organization and the location.
  • Helps with the onboarding process and equipment distribution.
  • Maintains strong business relationships with senior management and critical stakeholders at locations of responsibility and collaborates with Local IT stakeholders.
  • Communicates with Local IT stakeholders through a documented communication plan and recurring scheduled meetings.
  • Continuously improves all Noble IT services (e.g., self-help, hardware ordering, support tools, meeting rooms, and AV equipment).
  • Ensures that emergency rooms, meeting rooms, and Local IT offices are safe, clean, and presentable, and that equipment is frequently tested and working.
  • Assumes the lead technical role in Local IT projects in coordination with the Enterprise.
  • Maintains the design and configuration documentation for Noble IT assets for the location.
  • Strongly contributes to the execution and management of the service life cycle, including policies/SLA negotiation and adherence, establishment of metrics, reporting, and continuous improvement.
  • Acts as the subject matter expert and escalation point in case of escalated and high-severity incidents, projects, initiatives, or changes to the Local IT landscape.


Requirements




  • Bachelor's Degree in Computer Science or other IT-related field.
  • 2+ years of experience in IT Support with specific knowledge in the following:
  • Server Support (Hardware, Windows Server 2016/2019, Linux, Ubuntu, Red Hat, SUSE).
  • Desktop Support (Windows 10, Windows 11).
  • Mobile Device Management: LANs, WANs, and WLANs, Network routing and switching, Firewalls, Cisco, Palo Alto, Fortinet routers, switches, firewalls.
  • ITIL Foundation and ITSM framework experience.
  • ServiceNow experience.
  • Active Directory, AAD, LDAP.
  • Microsoft 365, Compliance, Exchange, SharePoint, Teams, Power BI, Power Apps.
  • Ability to work effectively across and within diverse teams.
  • Excellent facilitation, verbal, and written (formal and technical) communication skills with a good command of the English language. Ability to effectively articulate and present complex concepts and ideas to senior IT and business management and end users.


What We Offer




  • Great opportunity to work in an international company that values employees and provides the right environment for the right people.
  • Hybrid work (3 days from the office, 2 days from home).
  • Strong focus on work-life balance.
  • Chance to contribute to the high-level service provided to our rigs globally.
  • Group Life Insurance.
  • Private Health Care.
  • Psychological Care.
  • Multi-Sport Card.
  • Development Program.
  • Prepaid card to cover the costs of entertainment, culture, or food (after probation period).
  • Employee Pension Program (Pracownicze Programy Emerytalne).
  • Pastries and fruits in the office.
  • Office located in a well-communicated city area in Gdańsk Centre.


This job position is open in Poland - candidates must have current legal authorization to live and work in Poland.


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