IT Support Specialist

3 tygodni temu


Gdańsk, Pomerania, Polska Noble Pełny etat

Job Summary


The IT Support Specialist is responsible for delivering high-quality Local IT services to Noble's onshore installations and locations. This role requires strong technical skills, excellent communication, and collaboration skills to ensure seamless IT support and service delivery.



Key Responsibilities



  • Provide primary interface between IT organization and location
  • Assist with onboarding process and equipment distribution
  • Maintain strong business relationships with senior management and critical stakeholders
  • Communicate with Local IT stakeholders through documented communication plan and recurring scheduled meetings
  • Continuously improve Noble IT services, including self-help, hardware ordering, support tools, meeting rooms, and AV equipment
  • Ensure emergency rooms, meeting rooms, and Local IT offices are safe, clean, and presentable, and equipment is frequently tested and working
  • Assume lead technical role in Local IT projects in coordination with Enterprise
  • Maintain design and configuration documentation for Noble IT assets for the location
  • Contribute to execution and management of service life cycle, including policies/SLA negotiation and adherence, establishment of metrics, reporting, and continuous improvement
  • Act as subject matter expert and escalation point for escalated and high-severity incidents, projects, initiatives, or changes to Local IT landscape


Requirements



  • Bachelor's degree in Computer Science or other IT-related field
  • 2+ years of experience in IT Support with specific knowledge in server support, desktop support, mobile device management, ITIL Foundation, and ServiceNow
  • Ability to work effectively across and within diverse teams, excellent facilitation, verbal, and written communication skills, and good command of English language


What We Offer



  • Great opportunity to work in international company that values employees and provides right environment for right people
  • Hybrid work (3 days from office, 2 days from home)
  • Strong focus on work-life balance
  • Chance to contribute in high-level service provided to our rigs globally
  • Group Life Insurance, Private Health Care, Psychological Care, MultiSport Card, Development Program, Prepaid card, Employee Pension Program
  • Office located in well-communicated city area in Gdańsk Centre


This job position is open in Poland - candidates must have current legal authorization to live and work in Poland.



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