Support Specialist

3 tygodni temu

Gdańsk, Pomerania, Polska Arla foods Pełny etat

Make a meaningful impact at Arla's in-house Service Desk, where you'll play a vital role in assisting colleagues on the English line.

As a Support Specialist, you'll have numerous opportunities to share your ideas and learn new things in a collaborative and team-oriented environment.

Key responsibilities include:

  • Providing 1st and 1.5-level Support for all systems and devices
  • Performing remote troubleshooting through SCCM
  • Guiding end-users through problem-solving
  • Identifying and suggesting improvements on current processes
  • Acting as an escalation point for urgent or severe IT incidents
  • Prioritizing and managing multiple open tickets
  • Analyzing common reported incidents
  • Escalating unresolved issues to higher support teams
  • Recording all incidents and service requests in the ITSM tool

To succeed in this role, you'll need:

  • Fluency in English
  • Fluency in Danish (minimum B1 level)
  • A good understanding of MS Office and Outlook tools
  • Excellent communication skills
  • Strong analytical and organizational abilities
  • A collaborative and team-oriented mindset
  • The ability to prioritize tasks and troubleshoot problems effectively

Nice to have:

  • Professional experience in Service Desk/Customer Service Department
  • A general understanding of ITIL Methodology
  • Familiarity with one or more of these tools: ServiceNow KCS, Microsoft O365

Arla offers:

  • Training and professional induction into the new position
  • Financial support for your education
  • Medical care and life insurance
  • Additional benefits like gym cards, vouchers, travel points, or cinema tickets
  • A Scandinavian working style and no dress code
  • A home IT kit – monitor, laptop, keyboard, mouse, headset, webcam
  • A referral program for employees
  • An employee assistance program (legal, psychological, health, financial consulting, etc.)
  • Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams/sport groups)

While in the office, you can also enjoy:

  • A modern office space with a beautiful view and high-standard furniture
  • Chill-out rooms with an X-box, pool table, board games, football table, and swing

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