Support Specialist

4 tygodni temu

Gdańsk, Pomerania, Polska Arla foods Pełny etat

Make a meaningful impact at Arla's in-house Service Desk, where you'll play a vital role in assisting colleagues on the English line.

As a Support Specialist, you'll have numerous opportunities to share your ideas and learn new things in a collaborative and team-oriented environment.

Key responsibilities include:

  • Providing 1st and 1.5-level Support for all systems and devices
  • Performing remote troubleshooting through SCCM
  • Guiding end-users through problem-solving
  • Identifying and suggesting improvements on current processes
  • Acting as an escalation point for urgent or severe IT incidents
  • Prioritizing and managing multiple open tickets
  • Analyzing common reported incidents
  • Escalating unresolved issues to higher support teams
  • Recording all incidents and service requests in the ITSM tool

To succeed in this role, you'll need:

  • Fluency in English
  • Fluency in Danish (minimum B1 level)
  • A good understanding of MS Office and Outlook tools
  • Excellent communication skills
  • Strong analytical and organizational abilities
  • A collaborative and team-oriented mindset
  • The ability to prioritize tasks and troubleshoot problems effectively

Nice to have:

  • Professional experience in Service Desk/Customer Service Department
  • A general understanding of ITIL Methodology
  • Familiarity with one or more of these tools: ServiceNow KCS, Microsoft O365

Arla offers:

  • Training and professional induction into the new position
  • Financial support for your education
  • Medical care and life insurance
  • Additional benefits like gym cards, vouchers, travel points, or cinema tickets
  • A Scandinavian working style and no dress code
  • A home IT kit – monitor, laptop, keyboard, mouse, headset, webcam
  • A referral program for employees
  • An employee assistance program (legal, psychological, health, financial consulting, etc.)
  • Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams/sport groups)

While in the office, you can also enjoy:

  • A modern office space with a beautiful view and high-standard furniture
  • Chill-out rooms with an X-box, pool table, board games, football table, and swing

  • Game Support Specialist

    3 tygodni temu

    Gdańsk, Pomerania, Polska PTW Pełny etat

    Job Title: Game Support SpecialistLocation: RemoteAbout the Role:We are seeking a highly skilled Game Support Specialist to join our team. As a Game Support Specialist, you will be responsible for providing exceptional customer service to gamers and loyal customers. You will be an ambassador for our brand and will work closely with a global operation across...

  • IT Support Specialist

    4 tygodni temu

    Gdańsk, Pomerania, Polska Noble Pełny etat

    Job Title: IT Support SpecialistJob Summary:The IT Support Specialist is responsible for delivering high-quality IT services to Noble's locations. This role involves ensuring minimal downtime, maximum performance, and handling changes to align with the IT strategy and standards.Key Responsibilities: Provide technical support to Noble employees Manage IT...

  • Technical Support Specialist

    3 tygodni temu

    Gdańsk, Pomerania, Polska Acoustic Pełny etat

    Job Title: Technical Support SpecialistAbout the Role:We are seeking a highly skilled Technical Support Specialist to join our Engineering Support Team. As a Technical Support Specialist, you will be responsible for providing product and backend technical support to our clients and internal users.Key Responsibilities:Provide timely and effective technical...

  • Editorial Support Specialist

    3 tygodni temu

    Gdańsk, Pomerania, Polska Thomson Reuters Pełny etat

    About the Role:We are seeking an Editorial Support Specialist to join our administrative team in Gdansk.The Editorial Support Specialist will provide support to the Global Pictures Desk, a team that processes images by Reuters news photographers around the world. The successful candidate will be highly organized and flexible, an expert in the preparation and...

  • IT Support Specialist

    3 dni temu

    Gdańsk, Pomerania, Polska Arla foods Pełny etat

    Are you looking for a challenging and rewarding career in IT support? Do you have excellent communication skills and a passion for problem-solving?About the RoleWe are seeking an experienced IT Support Specialist to join our Service Desk team at Arla Foods. As an IT Support Specialist, you will be responsible for providing first- and second-level support to...

  • IT Support Specialist

    3 tygodni temu

    Gdańsk, Pomerania, Polska Noble Pełny etat

    Job Title: IT Support SpecialistJob Summary:The IT Support Specialist governs Local IT on one or more onshore installations or locations. This role is responsible for the overall Local IT delivery to the location. This includes ensuring minimal downtime, maximum performance and handling any changes to ensure that they are aligned with the IT strategy and IT...

  • Support Specialist

    4 tygodni temu

    Gdańsk, Pomerania, Polska Arla foods Pełny etat

    Impact and OpportunityArla's in-house Service Desk is seeking a skilled Support Specialist to assist colleagues on the English line. As a key member of our team, you'll have the chance to share your ideas, learn new things, and contribute to the success of our organization.Key Responsibilities:Provide first- and second-level support for all systems and...

  • Support Specialist

    3 tygodni temu

    Gdańsk, Pomerania, Polska Arla foods Pełny etat

    Make a meaningful impact at Arla's in-house Service Desk, where you'll play a crucial role in assisting our colleagues on the English line.As a Support Specialist, you'll have plenty of chances to share your ideas and learn new things.Key Responsibilities:Provide 1st and 1.5-level Support for all systems and devicesPerform remote troubleshooting through...

  • Administrative Support Specialist

    3 tygodni temu

    Gdańsk, Pomerania, Polska GetResponse Pełny etat

    About the Role:We are seeking an experienced Administrative Support Specialist to join our team at GetResponse. As an Administrative Support Specialist, you will provide high-level administrative support to our executives and ensure smooth daily office operations.Key Responsibilities:Manage and organize executive team calendars, coordinating meetings,...

  • Technical Support Specialist

    4 tygodni temu

    Gdańsk, Pomerania, Polska b2bnetwork Pełny etat

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at b2bnetwork. The successful candidate will be responsible for supporting applications in the Customer Engagement - Corporate Service Domain.Key ResponsibilitiesProvide technical support for international usersEnsure the smooth operation of applicationsCollaborate with...

  • Agricultural Support Specialist

    3 tygodni temu

    Gdańsk, Pomerania, Polska Arla foods Pełny etat

    About the roleAt Arla Foods, we are committed to delivering exceptional support to our farmer owners. As a Members Support Specialist, you will be part of a dedicated team that provides timely and effective front-line and operational support to our 8000+ farmer owners in 7 European countries.You will be responsible for:Handling farmers' inquiries on a daily...

  • Technical Support Specialist

    4 tygodni temu

    Gdańsk, Pomerania, Polska NAVBLUE Pełny etat

    SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at NAVBLUE, an Airbus Company. As a Technical Support Specialist, you will be responsible for providing exceptional technical customer support for our N-Ops & Crew product, with the opportunity to extend your expertise to additional products in line with business needs.Key...

  • Dairy Support Specialist

    2 tygodni temu

    Gdańsk, Pomerania, Polska Arla foods Pełny etat

    About the RoleWe are seeking a highly skilled Dairy Support Specialist to join our team in Gdansk, Poland. As a key member of our dedicated support team, you will be responsible for providing timely and effective front-line support to our 8000+ farmer owners across 7 European countries.Main Responsibilities:Proactively handle farmers' inquiries, ensuring...

  • IT Support Specialist

    4 tygodni temu

    Gdańsk, Pomerania, Polska emagine Consulting Pełny etat

    Project Overview:We are seeking a skilled IT Support Specialist to join our team at emagine Consulting. As a key member of our IT operations team, you will be responsible for providing technical support and assistance to our clients.Key Responsibilities:Analyzing and resolving technical issues and incidentsWorking with problem tickets and developing...

  • German Customer Support Specialist

    3 tygodni temu

    Gdańsk, Pomerania, Polska PTW Pełny etat

    About the RoleWe are seeking a highly skilled and motivated German Customer Support Specialist to join our team at PTW. As a key member of our global customer support team, you will be responsible for providing world-class support to gamers and customers in Germany.Key ResponsibilitiesRespond to customer inquiries in a timely and professional mannerProvide...

  • Dutch Speaking Support Specialist

    4 tygodni temu

    Gdańsk, Pomerania, Polska Arla foods Pełny etat

    About the roleWe are seeking a highly skilled Members Support Specialist to join our dedicated team in Gdansk. As a key member of our support team, you will be responsible for providing timely and effective front-line and operational support to our 8000+ farmer owners in 7 European countries.Your key responsibilities will include:Proactively handling...

  • Spare Parts Technical Support Specialist

    4 tygodni temu

    Gdańsk, Pomerania, Polska Hiab Pełny etat

    About the RoleAs a pioneer and global leader in the industry, Hiab is committed to writing a new chapter in its success story. We are looking for an experienced and self-motivated Spare Parts Technical Support Specialist to join our team.Purpose of the PositionThe Spare Parts Technical Support Specialist is the main point of contact for spare parts...

  • Dutch Speaking Support Specialist

    3 tygodni temu

    Gdańsk, Pomerania, Polska Arla foods Pełny etat

    About the roleThe Members Support Specialist will be part of a dedicated team in Gdansk, responsible for providing timely and effective front-line and operational support to our 8000+ farmer owners in 7 European countries.Key responsibilities include:Proactively handle farmers' inquiries on a daily basis, ensuring high-quality, accurate, and timely...

  • T24 Technical Support Specialist

    4 tygodni temu

    Gdańsk, Pomerania, Polska b2bnetwork Pełny etat

    Job SummaryWe are seeking a highly skilled T24 Technical Support Specialist to join our team at b2bnetwork. The successful candidate will be responsible for analyzing and troubleshooting technical issues in our Temenos T24 system, working closely with experts from various teams and Temenos.Key ResponsibilitiesAnalyze and troubleshoot technical issues in our...

  • Payment Technical Support Specialist

    4 tygodni temu

    Gdańsk, Pomerania, Polska GR8 Tech Pełny etat

    About the RoleWe are seeking a skilled Payment Technical Support Specialist to join our team at GR8 Tech. As a key member of our support team, you will be responsible for providing technical assistance and support to our clients and internal teams.Key ResponsibilitiesCustomize and launch new payment methods, features, and projects;Investigate and resolve...