Game Support Specialist

3 tygodni temu


Gdańsk, Pomerania, Polska PTW Pełny etat

Job Title: Game Support Specialist

Location: Remote

About the Role:

We are seeking a highly skilled Game Support Specialist to join our team. As a Game Support Specialist, you will be responsible for providing exceptional customer service to gamers and loyal customers. You will be an ambassador for our brand and will work closely with a global operation across multiple languages.

Key Responsibilities:

  • Ensure customers' queries are answered with the aim of a first-time resolution.
  • Respond to customer inquiries in a timely and professional manner.
  • Resolve technical issues raised by customers.
  • Communicate effectively with customers via live chat, email, and phone.
  • Work collaboratively with a dynamic team to ensure the best customer care experience.

Requirements:

  • Fluency in the language you are applying for and English.
  • Excellent communication and problem-solving skills.
  • Self-motivated and proactive attitude.
  • Ability to work productively and collaboratively in a multilingual team.

What We Offer:

  • Attractive remuneration and holidays.
  • Regular team competitions with great prizes.
  • Inclusion into an extensive social calendar.
  • A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability.

About PTW:

PTW is a boutique games services company that provides custom solutions worldwide. We believe in accelerating innovation across the globe. We started more than 25 years ago and since then, have grown exponentially year-on-year to who we are today.


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