Technical Support Specialist

3 tygodni temu

Gdańsk, Pomerania, Polska Acoustic Pełny etat

Job Title: Technical Support Specialist

About the Role:

We are seeking a highly skilled Technical Support Specialist to join our Engineering Support Team. As a Technical Support Specialist, you will be responsible for providing product and backend technical support to our clients and internal users.

Key Responsibilities:

  • Provide timely and effective technical support to clients and internal users via various communication channels.
  • Analyze, troubleshoot, and resolve technical issues related to our software product and infrastructure.
  • Collaborate with teammates and other teams to find solutions to technical issues.
  • Escalate cases quickly to internal teams as required.
  • Follow all Engineering Support guidelines and processes for case handling.
  • Document all solutions or update existing solutions with new information in the Team Confluence room.

Requirements:

  • 3+ years of technical support experience in an enterprise software company.
  • 3+ years of SQL experience and proficiency.
  • Knowledge of and/or background in HTML, APIs, Java, XML, basic networking, and database concepts.
  • Understanding of how web systems work and how to support them.
  • Basic understanding of UNIX commands for searching logs and configuration files on the server.
  • Experience with Redis, Kafka, Mongo, JIRA, Logstash, Snowflake, Confluence, and New Relic.

What We Offer:

  • A role in which you have a direct impact on our product and understand the big picture around it.
  • A flat structure where you have the opportunity to collaborate with a wide range of roles and career opportunities.
  • Working with cutting-edge technology: AWS, SaaS, Cloud, micro-services, modern UIs, continuous integration and deployment.
  • Flexible hybrid work from our office in Gdansk Oliwa (with parking spaces available to everyone) and flexible working time.
  • A choice of a MacBook Pro or a Windows PC.

About Us:

Acoustic is a quickly growing marketing technology company. As the largest independent marketing cloud, we help free marketing professionals from the burdens of repetitive tasks so they can focus on what matters. With a rich technology heritage and an exciting future, we're looking for talented professionals to join us on this journey.

Our Team:

Our Gdansk team is divided into eight squads, with each squad specializing in different aspects of Acoustic products. Each squad comprises a QA engineer, front- and back-end engineers, a designer, and a product manager. Our team members have the chance to develop a comprehensive perspective of our products while concentrating on their long-term scalability, extensibility, and maintainability.

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