Technical Support Specialist for Cloud Infrastructure

9 godzin temu

Gdańsk, Pomerania, Polska Thomson Reuters Pełny etat

About the Role

This position is part of a high-performing team of talented technical specialists who provide world-class support for Commercial Engineering. You will be responsible for day-to-day operations for the applications you support, working as part of a larger global team, continuously improving our global enterprise.

As Technical Support Specialist for Cloud Infrastructure, you will:

  • Deliver reliable infrastructure and application operations according to business expectations across the application portfolio.
  • Partner with application development teams to deliver operational readiness for new applications and features.
  • Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.
  • Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
  • Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.
  • Experience in supporting applications built on modern application architecture and cloud infrastructure, Boomi, App Dynamics, Javascript frameworks and Libraries, HTML/CSS/JS, TypeScript, jQuery, Docker, AWS/Azure.
  • Responsible for monitoring and analyzing business operational and technical key metrics.
  • Effectively articulate complex problems, concepts, and solutions to varied audiences.
  • Contribute to the strategy of the department and drive implementation of department goals that support the company's core values.
  • Participate in complex initiatives such as large-scale upgrades.
  • Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.
  • Ensure documentation, processes, and procedures are updated regularly.
  • Participate in a continuous learning culture and a curiosity about emerging technologies.

About You

You're a fit for this role if your background includes:

  • 3+ Years of experience in software development and/or technology infrastructure and operations.
  • Bachelor's degree or equivalent required; Computer Science or related technical degree preferred.
  • Fluent in speaking and writing English.
  • Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.
  • Experience in supporting applications built on modern application architecture and cloud infrastructure, Boomi, App Dynamics, Javascript frameworks and Libraries, HTML/CSS/JS, TypeScript, jQuery, Docker, AWS/Azure.
  • Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure.
  • Proven track record of success participating in projects and initiatives even with ambiguous details provided.
  • Strong customer service, problem solving, organizational and conflict management skills.
  • Strong IT Service Management and standards experience.
  • Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.
  • Proven ability to learn new technologies quickly.
  • Hands-on experience with programming and scripting languages.
  • Comfortable in a fast-paced environment and motivated by complex technical and business challenges.
  • ITIL Certification preferred.

What's in it For You?

You will join our inclusive culture of world-class talent where we are committed to your personal and professional growth through:

  • Competitive Salary and Benefits: $80,000 - $110,000 per year, depending on location and experience.
  • Flexible Work Arrangements: Hybrid work model with 2-3 days in the office per week.
  • Wellbeing: Comprehensive benefit plans, flexible and supportive benefits for work-life balance, two company-wide Mental Health Days Off, and more.
  • Culture: Globally recognized reputation for equality, diversity, and inclusion, flexibility, work-life balance, and more.
  • Learning & Development: LinkedIn Learning access, internal Talent Marketplace with opportunities to work on projects cross-company, and more.
  • Social Impact: Ten employee-driven Business Resource Groups, two paid volunteer days annually, and Environmental, Social and Governance (ESG) initiatives for local and global impact.

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