Game Support Specialist

1 miesiąc temu

Gdańsk, Pomerania, Polska PTW Pełny etat

Job Title: German Customer Support

Job Description:

We are seeking a highly motivated and detail-oriented German Customer Support professional to join our team at PTW. As a key member of our global customer support team, you will be responsible for providing exceptional support to our customers, ensuring their queries are answered promptly and professionally.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat, providing accurate and timely solutions to their issues.
  • Work closely with our technical team to resolve complex technical issues and provide solutions to customers.
  • Collaborate with our global customer support team to ensure seamless communication and support across multiple languages.
  • Develop and maintain a deep understanding of our products and services, ensuring you can provide expert support to our customers.
  • Continuously improve our customer support processes and procedures to ensure we are providing the best possible experience for our customers.

Requirements:

  • Fluency in German and English, with excellent communication and interpersonal skills.
  • Proven experience in customer support or a related field, with a strong track record of providing exceptional customer service.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer inquiries simultaneously.
  • Strong analytical and problem-solving skills, with the ability to resolve complex technical issues.
  • Excellent attention to detail, with a focus on providing accurate and timely solutions to customers.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • The chance to work with a global team of customer support professionals.

About PTW:

PTW is a leading provider of customer support services to the gaming industry. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients. If you are a motivated and detail-oriented individual with a passion for customer support, we encourage you to apply for this exciting opportunity.

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