Customer Service Representative

4 tygodni temu

Szczecin, West Pomerania, Polska Coloplast Pełny etat

Coloplast is seeking a skilled Customer Service Representative to join our team in the B2B Sales Support department. As a primary point of contact for processing healthcare sales orders, issuing return authorizations, and answering customer inquiries, you will play a critical role in ensuring exceptional customer service and satisfaction.

About the Job

You will be responsible for:

  • Processing sales orders in our system
  • Answering incoming phone calls, emails, or faxes from healthcare B2B customers
  • Issuing return authorizations
  • Entering complaints into a common database on product performance issues
  • Answering questions on products and services
  • Researching orders and other actions to resolve problems
  • Forwarding customer leads to the appropriate Territory Manager/Regional Manager
  • Promoting and ensuring customer satisfaction through value-added services, as well as prompt identification and resolution of complaints, problems, and issues
  • Building credibility and trust with customers and business unit leaders
  • Keeping data quality, including self-audit of work
  • Managing and reporting data in the system

Requirements

  • English skills – very good level (min. B2) is a must-have
  • Experience in an administration, back office or similar role
  • Experience in a customer service role will be very helpful here
  • Basic knowledge of MS Excel, PowerPoint, Word and Outlook
  • Basic knowledge of any computer software (any database system like CRM or ERP)
  • Excellent communication and interpersonal skills
  • Ability to work the afternoon shift (14:00 – 22:00 or 16:00-24:00, Monday – Friday)

We Offer

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfill their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

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