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Travel Disruption Resolution Associate

1 tydzień temu


Gdańsk, Pomerania, Polska AirHelp Pełny etat
Job Summary

We are seeking a highly organized and communicative individual to join our Operations Team as a Junior Specialist in Customer Support.

This role involves providing exceptional customer service and resolving flight-related issues for air passengers globally.

Key Responsibilities
  • Respond to customer inquiries and resolve issues efficiently.
  • Communicate effectively with customers via various channels.
Requirements
  • Fluent communication in English and German (both spoken and written, minimum C1 level).
  • Eagerness to learn about the airline industry and customer service.
  • Ability to work in a shift system (24/7/365): morning shift 8:00 AM - 4:00 PM, evening shift 4:00 PM - 12:00 AM.
Perks and Benefits
  • Comprehensive benefits package.
  • Professional development opportunities.
  • Collaborative team environment.
  • Recognition and reward for outstanding performance.