Capgemini Help Desk Associate
3 dni temu
We're looking for a Technical Support Agent to join our dynamic team at Capgemini. In this role, you'll be responsible for providing technical support to end-users via phone, chat, or email.
Your key responsibilities will include:
- Answering user inquiries and resolving their technical issues
- Troubleshooting complex technical problems and escalating them to the team when necessary
To excel in this position, you'll need:
- Excellent English language skills
- A basic understanding of IT concepts and technologies
- A proactive approach to problem-solving and learning
- Strong communication and interpersonal skills
- Flexibility to work in a 24/7 shift pattern, including night shifts
We provide a supportive environment where you can grow professionally and personally. Our comprehensive training program will help you develop the skills and knowledge needed to succeed in this role.
In addition to your professional growth, you'll enjoy a range of benefits, including:
- Private medical care and life insurance
- A flexible working model that suits your lifestyle
- Access to extensive training programs and resources
- Regular performance discussions and feedback
Capgemini is a global leader in partnering with companies to transform and manage their businesses using technology.
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