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Customer Experience Engineering Leader
1 tydzień temu
About the Position:
Responsibilities- Oversight of CSE operations across the EEM region, focusing on engineering excellence and business objective alignment.
- Market trend analysis and implementation of necessary changes in solutions and operational methods.
- CSE roadmap development and implementation, ensuring alignment with business targets.
- Representation in high-priority customer meetings, influencing specifications and gathering customer insights.
- Application of total costing principles to achieve Front Line target costing.
- Ensuring compliance with engineering policies, local codes, and standards.
- Safety prioritization in all customer solutions.
- KONE product standardization forum representation.
- Cross-functional collaboration drive between Front Line, Area, and Global teams.
- Accountable authority for technical solutions, if relevant for specific legislation.
- CSE process performance management and efficiency improvement actions.
- Continuous improvement of Customer Solutions Engineering capabilities through the KONE Way framework.
- KONE Way process deployment and value realization.
- Insights provision on local technical requirements, market trends, and interfaces to SL and KTI engineering.
- Proven ability to align engineering activities with business objectives.
- Strong understanding of business needs and a collaborative approach to working with stakeholders.
- Experience working in a matrix organization, with the ability to navigate complexity and drive results.
- Excellent communication skills and fluency in English.
- Strong leadership skills with a focus on developing team capabilities to meet current and future business demands.
