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Technical Escalation Specialist

2 tygodni temu


Warszawa, Mazovia, Polska TransPerfect Pełny etat

We are seeking a highly skilled Technical Escalation Specialist to join our team at TransPerfect. In this role, you will be responsible for managing complex technical issues and working closely with our Engineering Teams to resolve them in a timely and effective manner.

Key Responsibilities:

  • Manage SLA for Engineering Teams
  • Analyze and Manage incidents/escalations for Level 2 and 3 Engineering Teams
  • Trend analysis and maintain customer portfolio for Top clients and present KPIs to Management
  • Identify customer impact and deliver customer satisfaction and success

The ideal candidate will have a Bachelor's degree in Computer Science, Information Systems or related field and 2+ years of experience in a service desk incident management role. Experience managing complex technical projects and Engineering/DevOps Teams is also essential.