Technical Consulting Specialist

1 dzień temu


Kraków, Lesser Poland Cisco Pełny etat
About the Role

Cisco is a leader in the security industry, and we're looking for a talented Support Engineer to join our team. As a Support Engineer, you'll be responsible for resolving technical issues and providing exceptional customer service to our clients.

Key Responsibilities
  • Triage and resolve support inquiries from our customers
  • Collaborate with our engineering team to diagnose and solve complex technical issues
  • Partner with Customer Success to ensure high levels of customer satisfaction
  • Develop user documentation to help customers learn to use our platform
  • Participate in an on-call rotation to provide 24/7 support
Requirements
  • 3+ years of experience in technical support or a support engineer role in networking or cybersecurity
  • Strong written and interpersonal communication skills with a customer-focused approach
  • Hands-on experience with computer programming in Python or Ruby-on-Rails, with a focus on API creation and databases
  • Proficiency with computer systems, including command-line and scripting experience
  • Comfortable working in a fast-paced and unpredictable environment
  • Ability to work cross-functionally within a team-oriented environment
  • Strong desire for technical growth and development
About Cisco

Cisco is a global leader in the security industry, and we're committed to helping our customers protect their environments from the ever-present threat of a breach. We're looking for talented individuals who share our passion for security and customer service.



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