Technical Consulting Engineer

1 dzień temu


Kraków, Lesser Poland Cisco Pełny etat
Job Title: Technical Consulting Engineer

At Cisco, we're looking for a skilled Technical Consulting Engineer to join our team. As a key member of our security team, you will work closely with our customers to provide high-quality support and ensure the best customer experience.

Responsibilities:
  • Diagnose and provide solutions to technical problems related to Cisco VPN solutions on all supported products.
  • Advance requests to Cisco developers for investigation and submit defects if identified.
  • Work with customers to provide technical updates, perform log analysis using Cisco tools, and reproduce customer problems in a lab environment.
  • Conduct root cause analysis to identify triggers and potentially work with developers.
  • Support weekends and public holidays on a rotation schedule.
Requirements:
  • Three or more years of related experience involving high-level customer support in security technologies.
  • Technical knowledge with demonstrable experience in security equivalent to CCNP level knowledge.
  • Working experience of VPN on different products like Cisco Router, Firewalls – ASA/FTD.
  • Knowledge and troubleshooting experience of Site2Site, DMVPN, IPsec, FlexVPN / IKE, RAVPN, GETVPN.
  • Experience with using Wireshark to analyze captures for troubleshooting.
  • Proficient in English, written and spoken.
Preferred Qualifications:
  • Sophisticated Linux skills, Windows troubleshooting.
  • Scripting Languages.
  • Relevant industry certification.
  • Experience configuring, troubleshooting Cisco Security Products.
  • Presentation and training skills.
What We Offer:
  • Grow your technical and soft skills.
  • Ability to communicate in seminar and conferences such as Cisco live and partner meetings.
  • Support in pursuing Cisco Certification.
  • Contribute to Cisco intellectual capital (Automation projects, Hackathons, etc.).
  • Mentoring and coaching.
  • Becoming Subject Matter Expert.
  • Giving back to local and global community (charity events).


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