Aktualne oferty pracy związane z Customer Service Representative with Italian - Warszawa, Mazovia - HAYS POLAND Sp. z o.o.
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Customer Service Specialist with Italian
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Customer Service Representative with German
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Customer Service Representative
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Warszawa, Mazovia, Polska TN Poland Pełny etatWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for delivering exceptional service to our clients through various communication channels.As a key member of our team, you will be required to handle contract and billing inquiries efficiently, address...
Customer Service Representative with Italian
2 tygodni temu
We are seeking an experienced Customer Service Representative with Italian to join our team. As a key member of our customer service department, you will be responsible for providing excellent customer service and support to our clients.
Your Key Responsibilities:
- Cooperate with key clients to ensure the best service and quick resolution of issues related to order fulfillment and collections
- Handle all customer inquiries until resolution, including order processing, shipment notifications, missing items, product questions, defective goods, returns, and discounts
- Ensure customers receive relevant information regarding open orders and deliveries
- Review and analyze the order file to highlight risks and opportunities impacting weekly forecasts
- Work closely with distribution and logistics teams to ensure timely shipment of orders and problem resolution
- Collaborate with sales, planning, and distribution teams to address challenges and opportunities related to deliveries
- Manage prices in the order book according to agreed commercial terms
- Ensure customer data is maintained, up-to-date, and highly accurate
- Investigate and resolve customer claims and disputes related to order management
- Participate in customer meetings to support continuous improvements and review ways of working to increase delivery accuracy and timeliness, demand fulfillment rates, and operational excellence
- Ensure collection activities are carried out on time and within agreed service levels and financial goals
- Closely monitor overdue receivables and bad debts and actively track legal cases
