Strategic Operations Manager

4 tygodni temu


Łódź, Łódź Voivodeship, Polska Gear Inc Pełny etat

Gear Inc. is seeking a Strategic Operations Manager to play a pivotal role in ensuring smooth workflows and optimizing resource allocation. The ideal candidate is a strategic thinker with strong leadership skills, a keen eye for process optimization, and a proven track record of successfully managing complex operations.

Key Responsibilities:

  • Supervise and manage a team of operations staff to meet performance targets and KPIs.
  • Provide leadership and guidance to implement changes and enhance productivity.
  • Liaise with clients to understand their requirements and expectations.
  • Implement and monitor quality assurance measures to ensure services meet or exceed client expectations.

Requirements:

  • At least 2 years of working experience as a Senior Team Leader or equivalent role in a BPO setup.
  • Fluent in English with excellent verbal and written communication skills.
  • Proven track record of meeting and delivering targets and commitments.
  • Strong organizational, managerial, critical thinking, creative thinking, problem-solving, decision-making, and analytical skills.

What We Offer:

  • A dynamic and challenging work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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