Technical Support Specialist
2 dni temu
Codete is a software company that values its employees and provides opportunities for growth and development. We work with a wide range of technologies and have a team of senior-level specialists.
Job Description:As a Tier 3 Support Engineer, you will be responsible for resolving complex technical issues escalated from Tier 1 and Tier 2 support teams. You will work closely with customers, software developers, and other technical support engineers to provide timely and effective solutions to issues related to our products and services.
Key Responsibilities:- Provide Tier 3 technical support for customers and internal teams
- Experience with Database Platforms (such as Oracle, Snowflake, Postgres), BigData Platforms (such as Databricks, Hadoop, Spark)
- Troubleshoot and resolve complex technical issues related to software and systems
- Work with Tier 1 and Tier 2 support teams to escalate issues as necessary
- Collaborate with software developers and other technical support engineers to resolve issues and provide solutions
- Analyze system logs and diagnostic data to identify and diagnose issues
- Reproduce Issues identified at the customer's site in order to identify the root cause
- Develop and maintain technical documentation, including knowledge base articles and troubleshooting guides
- Stay up-to-date with the latest technologies, industry trends, and best practices related to Tier 3 technical support
- Bachelor's degree in Computer Science, Electrical Engineering, or a related field
- 3+ years of experience in Tier 3 technical support or a related field
- Strong analytical and problem-solving skills
- Excellent English written and verbal communication skills
- Experience with troubleshooting complex software and hardware issues
- Experience with Cloud environments (Azure, GCP, AWS), and Docker/Kubernetes
- Familiarity with programming languages such as Java, Python
- Knowledge of operating systems, databases, and networking protocols
- Ability to work independently and in a team environment
- Demonstrated ability to learn quickly and adapt to changing technologies and customer requirements
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