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Customer Service Specialist
1 tydzień temu
The role of a Customer Service Specialist is crucial in ensuring that service contracts and warranties are managed effectively within Philips International. The incumbent will be responsible for managing service requests, ensuring the quality and functionality of equipment, and maintaining high standards of communication with customers and service providers.
Your Key Responsibilities:
- Create, renew, and terminate service contracts and extended warranties
- Modify existing contracts and extended warranties to ensure accurate pricing and billing information
- Verify customer entitlements and issue invoices and credit/debit notes as necessary
- Ensure timely closure of all service requests
- Develop and maintain high standards of telephone conversations and written communications with customers and service providers
About the Role:
This is a fixed-term contract position until September 2025. The ideal candidate will have a minimum of 2-3 years of experience in customer service or a similar field, fluency in English, and professional experience in fields related to customer service, supply chain, or accounting operations.
Benefits:
- Annual bonus based on performance achieved
- Private medical care with the option to extend it to family members
- Benefit System cards
- Discount for Philips' products
- Wide variety of trainings & learning opportunities
- Promotion of a healthy lifestyle in the office
- Employee Assistance Program
- Hybrid model of working (3 days from office)
About Philips International:
We are a health technology company dedicated to providing quality healthcare services. Our mission is to make every human life better through our innovative solutions. We value diversity, teamwork, and continuous learning.
