Customer Service Specialist with Italian

4 tygodni temu


Łódź, Łódź Voivodeship, Polska TN Poland Pełny etat

Summary:

Coordinate customer orders in SAP and e-commerce portal. Manage order delivery process, coordinate with mother plants and warehouses, handle claims and invoices, maintain prices, and respond to queries.

Job DescriptionKey Responsibilities
  1. Execute customer orders in SAP and e-commerce portal
  2. Coordinate entire order delivery process in SAP: master data, pricing, availability, changes, deliveries, incidents
  3. Maintain daily contact with mother plants & warehouses located in Europe
  4. Manage claims and resolve customer issues
  5. Process invoices and credit/debit notes
  6. Maintain accurate pricing in SAP
  7. Respond to customer inquiries and provide timely assistance
Requirements
  1. Excellent communication skills in Italian, English, and Polish
  2. Experience in Customer Service, Order Management, Logistics, Planning/Stock Replenishment or similar areas
  3. Able to work in a fast-paced environment
  4. Knowledge of export processes and sea container logistics is an advantage
  5. Strong team player with problem-solving attitude
  6. Proficient in MS Office
  7. SAP knowledge is an asset
What We Offer
  1. Possibility to impact business growth
  2. Dynamic work environment in a developing company
  3. Ongoing training, knowledge sharing, and expert experience
  4. Stable employment contract with hybrid work options
  5. Career development opportunities


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