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Client Operations Business Partner
1 tydzień temu
About Working at NielsenIQ
We're committed to reflecting the diversity of our clients, communities, and markets within our own workforce. We invite candidates who share this mission to join us.
We operate in a hybrid work system, allowing you to balance office time with flexibility from home. You'll have access to all necessary equipment to perform your duties effectively.
As a Client Operations Partner, you'll be part of a diverse, international team, interacting daily with colleagues and stakeholders from around the globe.
This role provides an exciting opportunity to develop expertise by working closely with diverse clients. You'll gain firsthand experience understanding client needs, delivering tailored solutions, and managing complex projects, sharpening your analytical, communication, and client management skills.
Main Responsibilities:
- Client Engagement: Serve as the primary operational contact for clients, handling all operational concerns including requirement gathering, delivery timelines, data modifications, and quality issues.
- Communication & Coordination: Effectively communicate with clients, coordinating calls and meetings as needed, in collaboration with the Customer Success and Sales Teams to ensure clear and accurate exchange of information.
- Requirement Gathering & Delivery: Collect client requirements, translate them into actionable internal work orders, set project timelines, and monitor progress through to successful delivery.
- Collaboration with Operations Teams: Partner with various internal operations teams to troubleshoot and resolve client inquiries efficiently, ensuring a smooth and effective workflow.
- High-Quality Solution Delivery: Ensure solutions are delivered to clients with precision, maintaining high standards of quality and meeting agreed-upon timelines.
- Proactive Solution Development: Identify opportunities to enhance client data, suggesting improvements or new approaches that lead to more robust, cost-effective, and enduring database production for NielsenIQ.
- Quality Assurance & Post-Production: Coordinate with Business-as-Usual (BAU) teams on post-production and pre-delivery quality checks, guaranteeing the highest level of service for clients.
- Operational Meetings & Escalation Management: Participate in and coordinate operational, quality review, and escalation meetings with internal teams, maintaining alignment with Customer Success and Sales teams to address any client concerns.
What We Offer:
- A convenient schedule, balancing office time with flexibility from home.
- An international team environment, offering diverse perspectives and experiences.
- Skill development opportunities, enabling you to enhance your expertise and grow professionally.
- Career growth prospects, providing access to various development programs and relocation opportunities within the organization.
- A comprehensive benefits package, including a multisport card, private medical coverage, life insurance, and volunteer time off.
- Well-being support through our Employee Assistance Program (EAP).
- Free access to LinkedIn Learning for professional development.
