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Client Operations Specialist

1 tydzień temu

Warszawa, Mazovia, Polska NielsenIQ Pełny etat

Job Overview:

As a Client Operations Specialist at NielsenIQ, you will be an integral part of our team, responsible for delivering tailored solutions that address client-specific needs. This role is focused on building and maintaining strong client relationships by working closely with internal teams to align strategies and deliver seamless solutions.

About the Role:
  • You will serve as the primary operational contact for clients, handling all operational concerns including requirement gathering, delivery timelines, data modifications, and quality issues.
  • You will effectively communicate with clients, coordinating calls and meetings as needed, in collaboration with the Customer Success and Sales Teams to ensure clear and accurate exchange of information.

Key Responsibilities:

  1. Client Engagement: Serve as the primary operational contact for clients, handling all operational concerns including requirement gathering, delivery timelines, data modifications, and quality issues.
  2. Communication & Coordination: Effectively communicate with clients, coordinating calls and meetings as needed, in collaboration with the Customer Success and Sales Teams to ensure clear and accurate exchange of information.
  3. Requirement Gathering & Delivery: Collect client requirements, translate them into actionable internal work orders, set project timelines, and monitor progress through to successful delivery.
  4. Collaboration with Operations Teams: Partner with various internal operations teams to troubleshoot and resolve client inquiries efficiently, ensuring a smooth and effective workflow.

What You'll Bring:

  • 2+ years of experience working with corporate clients is a MUST.
  • Strong problem-solving and analytical skills, with the ability to understand client needs, interpret data, and translate insights into actionable solutions.
  • Excellent communication skills, both written and verbal, with a client-centric mindset.