Client Success Specialist

3 dni temu


Warszawa, Mazovia, Polska Worldline Pełny etat

At Worldline, we are shaping the evolution of payments technology. As a Client Success Specialist, you will be at the forefront of this journey, ensuring that our customers achieve their goals with our solutions.

Your role will involve building and maintaining strong relationships with our clients, supporting business projects across departments, and driving operational performance to meet our high standards.

You will be responsible for safeguarding and improving the quality of delivered services, managing performance reporting for management and accounts, and mitigating and solving escalations.

In addition, you will promote our organization's capabilities and work, manage queries through your knowledge of our products and processes, and measure customer satisfaction.

The Ideal Candidate

  • Minimum of a Bachelor's degree;
  • 3 to 5 years of experience in a comparable customer-oriented role;
  • Experience in the payment/fintech industry would be a big plus;
  • Proficiency with Salesforce would be an asset;
  • Experience in B2B environments;
  • Client-oriented with a positive attitude;
  • Proactive and solution-oriented, eager to learn;
  • Team player with strong people management skills;
  • Excellent project management and time management abilities;
  • Strong stakeholder management and communication skills;
  • Fluency in Polish and English is a must, knowledge of German or French would be a plus.


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