Client Success Strategy Coordinator
3 dni temu
Client Success Strategy Coordinator Job Summary:
We are seeking an experienced Client Success Strategy Coordinator to join our team. As a key member of our client success team, you will be responsible for collaborating with internal teams to develop and implement strategic plans that drive client satisfaction and loyalty.
About NielsenIQ:
NielsenIQ is a global leader in consumer intelligence, helping businesses make informed decisions about their marketing and sales strategies. Our comprehensive range of solutions includes market research, consumer analytics, and business consulting services.
Key Responsibilities:
- Client Needs Assessment: Assess client needs and develop strategic plans to drive client satisfaction and loyalty.
- Collaboration: Collaborate with internal teams to develop and implement strategic plans, ensuring alignment with client goals and objectives.
- Project Management: Manage multiple projects simultaneously, ensuring timely and efficient delivery of high-quality solutions.
- Communication: Effectively communicate with clients, coordinating calls and meetings as needed, in collaboration with the Customer Success and Sales Teams to ensure clear and accurate exchange of information.
- Problem-Solving: Identify and resolve client concerns efficiently, ensuring a smooth and effective workflow.
- Process Improvement: Continuously evaluate and improve processes to enhance client satisfaction and efficiency.
- Team Collaboration: Collaborate with various internal teams to achieve shared goals and objectives.
Requirements:
- 3+ years of experience in client-facing roles, preferably in a B2B environment
- Strong problem-solving and analytical skills, with the ability to understand client needs, interpret data, and translate insights into actionable solutions.
- Excellent communication skills, both written and verbal, with a client-centric mindset.
- Ability to work collaboratively across different teams and manage multiple projects effectively.
- Proactive attitude with a focus on continuous improvement and client satisfaction.
- Fluency in both English and French
What We Offer:
- Competitive Salary: Enjoy a competitive salary and benefits package.
- Flexible Work Arrangement: Balance flexibility with collaboration through our hybrid work schedule.
- Professional Growth: Develop expertise by working closely with diverse clients, gaining firsthand experience in understanding client needs, delivering tailored solutions, and managing complex projects.
- Benefits Package: Enjoy a comprehensive benefits package, including a multisport card, private medical coverage, life insurance, and volunteer time off.
- Well-being: Prioritize your well-being with 24/7 access to confidential support through our Employee Assistance Program.
- Learning Opportunities: Receive free access to LinkedIn Learning, developing new skills at your own pace.
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