Aktualne oferty pracy związane z Client Success Manager - Warszawa, Mazovia - NielsenIQ
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Client Success Analyst for Global Clients
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Client Success Associate
2 dni temu
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Client Success Manager
2 tygodni temu
NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products.
Job Description
This role offers an exciting opportunity to work closely with diverse clients, enhancing their experience with NielsenIQ's solutions while ensuring high-quality service delivery. As a Client Solution Consultant, you will serve as the primary operational contact for clients, handling all operational concerns including requirement gathering, delivery timelines, data modifications, and quality issues. You will also collect client requirements, translate them into actionable internal work orders, set project timelines, and monitor progress through to successful delivery.
Key Responsibilities
- Client Engagement: Serve as the primary operational contact for clients, handling all operational concerns.
- Communication & Coordination: Effectively communicate with clients, coordinating calls and meetings as needed, in collaboration with the Customer Success and Sales Teams to ensure clear and accurate exchange of information.
- Requirement Gathering & Delivery: Collect client requirements, translate them into actionable internal work orders, set project timelines, and monitor progress through to successful delivery.
- Collaboration with Operations Teams: Partner with various internal operations teams to troubleshoot and resolve client inquiries efficiently.
What You'll Bring
To succeed in this role, you will need 2+ years of experience working with corporate clients, strong problem-solving and analytical skills, excellent communication skills, and the ability to work collaboratively across different teams and manage multiple projects effectively. Additionally, you will require a proactive attitude with a focus on continuous improvement and client satisfaction.
What We Offer
- Convenient Schedule - We operate in a hybrid work system, with two days a week in the office and the remaining days from home.
- International Team- You'll be working with a diverse, international team, interacting daily with colleagues and stakeholders from different countries.
- Skill Development - This role provides an exciting opportunity to develop expertise by working closely with diverse clients.
- Career Growth - As part of an international organization, you'll have access to various development programs and opportunities for relocation within other departments or even countries.
