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Client Success Professional

1 tydzień temu

Warszawa, Mazovia, Polska TN Poland Pełny etat

The Client Success Shared Services team at TN Poland is responsible for providing operational assistance to a diverse range of clients. The team's objective is to help clients resolve issues and drive improvement opportunities to completion.

This role will provide the opportunity to shape how Visa leads the management of its growth clients through support and input into automated tools, capabilities, and processes that enhance the client experience.

The Consultant, Client Success is an individual contributor who manages the operational relationship for applicable clients (15 - 20) and provides operational support and assistance in growing clients' business.

Responsibilities include:

  • Establishing working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve client issues and optimize client performance.
  • Ensuring prompt and accurate resolution of client inquiries, always acting as a client advocate, deploying outbound and proactive client engagement when appropriate.
  • Supporting client implementation of new Visa products the client purchases by coordinating with key client and Visa teams to expedite implementation readiness activities and steer the client toward getting faster time to value and maximize adoption of deployed products.
  • Participating in the design and delivery of initiatives to improve client adoption of products and use of Visa's self-tools.
  • Identifying and driving opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.
  • Staying current with the latest payment processing trends, Visa solutions, and technologies to provide a good client experience and generate new sales leads as solutions to identified client pain points.