Client Success Specialist

6 dni temu


Warszawa, Mazovia, Polska TN Poland Pełny etat
Key Responsibilities:
  • Client Engagement: Serve as the primary operational contact for clients, handling all operational concerns including requirement gathering, delivery timelines, data modifications, and quality issues.
  • Communication & Coordination: Effectively communicate with clients, coordinating calls and meetings as needed, in collaboration with the Customer Success and Sales Teams to ensure a clear and accurate exchange of information.
  • Requirement Gathering & Delivery: Collect client requirements, translate them into actionable internal work orders, set project timelines, and monitor progress through to successful delivery.
  • Collaboration with Operations Teams: Partner with various internal operations teams to troubleshoot and resolve client inquiries efficiently, ensuring a smooth and effective workflow.

This position requires strong problem-solving and analytical skills, with the ability to understand client needs, interpret data, and translate insights into actionable solutions. Excellent communication skills, both written and verbal, are essential, along with a client-centric mindset. The ability to work collaboratively across different teams and manage multiple projects effectively is also crucial.



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