Business Analyst for Customer Retention
5 dni temu
About the Role
At Strategy, we are seeking a skilled Business Analyst to join our team as a Senior Renewals Coordinator. This role will focus on managing all aspects of the contract renewal process, including quoting, negotiated paperwork, customer PO/approval process, and follow-up on late payments.
Key Responsibilities
- Monitor and track subscription and contract renewal dates.
- Work closely with Sales, Customer Success, Product Development, and Marketing teams to align on account strategies and objectives.
- Collaborate with the legal team for contract negotiations and agreements.
- Negotiate renewal terms and pricing.
- Develop engagement strategies to inform customers about product updates, enhancements, and best practices.
- Implement strategies to defend against customer churn rates.
- Stay up-to-date with industry trends, best practices, and SaaS product knowledge.
Requirements
- Up to 3 years of experience working with customers.
- Fluent English and German is a must.
- Client-focused attitude — a customer advocate.
- Excellent communication skills, both orally and written are a must.
- Previous direct experience and demonstrated comfort in interacting with Senior Management will be a plus.
- Self-starter with an ability to identify areas for improvement.
- Must possess an enthusiastic personality and foster a positive work environment.
- Understanding of packaged application software implementation practices.
- Strong analytical skills.
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