Senior Client Solution Specialist

2 dni temu

Warszawa, Mazovia, Polska NielsenIQ Pełny etat

Job Overview:

We are seeking a highly skilled Senior Client Solution Specialist to join our team. In this role, you will be at the forefront of client interactions, serving as a key point of contact to provide tailored solutions that address client-specific needs.

About NielsenIQ:

NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products.

Responsibilities:

  1. Client Engagement: Serve as the primary operational contact for clients, handling all operational concerns including requirement gathering, delivery timelines, data modifications, and quality issues.
  2. Communication & Coordination: Effectively communicate with clients, coordinating calls and meetings as needed, in collaboration with the Customer Success and Sales Teams to ensure clear and accurate exchange of information.
  3. Requirement Gathering & Delivery: Collect client requirements, translate them into actionable internal work orders, set project timelines, and monitor progress through to successful delivery.
  4. Collaboration with Operations Teams: Partner with various internal operations teams to troubleshoot and resolve client inquiries efficiently, ensuring a smooth and effective workflow.
  5. High-Quality Solution Delivery: Ensure solutions are delivered to clients with precision, maintaining high standards of quality and meeting agreed-upon timelines.
  6. Proactive Solution Development: Identify opportunities to enhance client data, suggesting improvements or new approaches that lead to more robust, cost-effective, and enduring database production for NielsenIQ.
  7. Quality Assurance & Post-Production: Coordinate with Business-as-Usual (BAU) teams on post-production and pre-delivery quality checks, guaranteeing the highest level of service for clients.
  8. Operational Meetings & Escalation Management: Participate in and coordinate operational, quality review, and escalation meetings with internal teams, maintaining alignment with Customer Success and Sales teams to address any client concerns.

What You'll Bring:

  • 2+ years of experience working with corporate clients
  • Strong problem-solving and analytical skills, with the ability to understand client needs, interpret data, and translate insights into actionable solutions.
  • Excellent communication skills, both written and verbal, with a client-centric mindset.
  • Ability to work collaboratively across different teams and manage multiple projects effectively.
  • Proactive attitude with a focus on continuous improvement and client satisfaction.
  • Fluency in both English and French

What We Offer:

  1. Convenient Schedule: We operate in a hybrid work system, allowing you to balance flexibility with collaboration.
  2. International Team: Work with a diverse, international team, interacting daily with colleagues and stakeholders from different countries.
  3. Skill Development: Develop expertise by working closely with diverse clients, gaining firsthand experience in understanding client needs, delivering tailored solutions, and managing complex projects.
  4. Career Growth: Access various development programs and opportunities for relocation within other departments or even countries, supporting your professional journey.
  5. Benefits Package: Enjoy a comprehensive benefits package, including a multisport card, private medical coverage, life insurance, and volunteer time off.
  6. Well-being: Prioritize your well-being with 24/7 access to confidential support through our Employee Assistance Program.
  7. LinkedIn Learning: Receive free access to LinkedIn Learning, developing new skills at your own pace.

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