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Client Solutions Specialist
1 tydzień temu
As a key member of our team, you will be responsible for building and maintaining strong relationships with clients across the globe. This role requires excellent communication and problem-solving skills, as well as the ability to work collaboratively across different teams.
About the Role
This is an exciting opportunity to join a dynamic and international organization that delivers the most complete understanding of consumer buying behavior and reveals new pathways to growth. As a Client Solutions Specialist, you will have the chance to work closely with diverse clients, enhancing their experience with our solutions while ensuring high-quality service delivery.
Main Responsibilities
- Client Engagement: Serve as the primary operational contact for clients, handling all operational concerns including requirement gathering, delivery timelines, data modifications, and quality issues.
- Communication & Coordination: Effectively communicate with clients, coordinating calls and meetings as needed, in collaboration with the Customer Success and Sales Teams to ensure a clear and accurate exchange of information.
- Requirement Gathering & Delivery: Collect client requirements, translate them into actionable internal work orders, set project timelines, and monitor progress through to successful delivery.
- Collaboration with Operations Teams: Partner with various internal operations teams to troubleshoot and resolve client inquiries efficiently, ensuring a smooth and effective workflow.
- High-Quality Solution Delivery: Ensure solutions are delivered to clients with precision, maintaining high standards of quality and meeting agreed-upon timelines.
What You'll Bring
- Experience: 2+ years of experience working with corporate clients.
- Problem-Solving Skills: Strong problem-solving and analytical skills, with the ability to understand client needs, interpret data, and translate insights into actionable solutions.
- Communication Skills: Excellent communication skills, both written and verbal, with a client-centric mindset.
- Teamwork: Ability to work collaboratively across different teams and manage multiple projects effectively.
Benefits
- Career Growth: As part of an international organization, you'll have access to various development programs and opportunities for relocation within other departments or even countries. Your growth matters to us, and we're committed to supporting your professional journey.
- Well-being: Your well-being is a priority. Through our Employee Assistance Program (EAP), you have 24/7 access to confidential support whenever needed. We also offer additional days off and recognize significant moments in your life.
- Professional Development: You'll receive free access to LinkedIn Learning, allowing you to develop new skills at your own pace. From technical knowledge to personal development, this platform offers a wide range of courses to support your career growth.