Client Advocate Expert
1 dzień temu
The Consultant, Client Success role at TN Poland involves managing the operational relationship for applicable clients (15 - 20) and providing operational support and assistance in growing clients' business.
This position requires staying current with the latest payment processing trends, Visa solutions, and technologies to provide a good client experience and generate new sales leads as solutions to identified client pain points.
Key responsibilities include:
- Establishing working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve client issues and optimize client performance.
- Ensuring prompt and accurate resolution of client inquiries, always acting as a client advocate, deploying outbound and proactive client engagement when appropriate.
- Supporting client implementation of new Visa products the client purchases by coordinating with key client and Visa teams to expedite implementation readiness activities and steer the client toward getting faster time to value and maximize adoption of deployed products.
- Participating in the design and delivery of initiatives to improve client adoption of products and use of Visa's self-tools.
- Identifying and driving opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.
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