Specialist, Client Delivery

4 dni temu

Warszawa, Mazovia, Polska Standard Chartered Pełny etat
Job Summary

We are currently looking forSpecialist, Client Management to join our Standard Chartered Bank AG team in Warsaw on a fix-term contract for 12 months.

The main pillars of the role will be: Cash Account Opening and Channels/Online Banking as well as Regulatory reporting under S ection 24c of the German Banking Act (Kreditwesengesetz - KWG).

In this role you engage with clients, providing them with guidance around Client Management processes and services. You will also work in partnership with Corporate and Investment Banking (CIB) teams: Relationship Managers, Product Sales, and Operations with regards to client engagement and documentation.

Key Responsibilities

Cash Account Opening and Channels/Online Banking

  • Perform relevant account opening activities, working closely with the relevant onshore and Hub teams to deliver fast set-up of all relevant systems.
  • Provide guidance to clients on all matters related to the activation of their Straight2Bank channel, including set up and trainings.
  • Conduct necessary checks and ensure the proper governance around the account opening (ensuring due diligence has been completed).

Regulatory reporting under Section 24c KWC

  • Complete the 24c account documentation as part of client onboarding process — ensure all relevant client data points have been provided by client and are captured in the account opening documentation form while this form is required during the semi-automated process.
  • Ensure that 24c data is correctly captured in the respective systems that will deliver data for the strategic automated 24c reporting.
  • Manage the process of reporting the relevant client data points under 24c into the German Online vendor Bankverlag.
Skills and Experience
  • Minimum Bachelor's degree.
  • Previous experience with working on cash account opening and channel activation.
  • Some experience with Customer due diligence processes would be beneficial.
  • Familiarity with 24c KWC reporting would be advantageous.
  • Fluency in English is required, fluency in German is preferred but is not a mandatory requirement.
  • Good stakeholder management skills; ability to positively engage and build rapport with clients.
  • Problem solver; looks for solutions and finds ways to progress despite blockages.
  • Ability to work independently without direct supervision and able to cope with pressures from tight deadlines.
  • A team player with good interpersonal skills.
  • Risk & AML certified as stipulated by Bank policy.
About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

  • Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
  • Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  • Flexible workingoptions based around home and office locations, with flexible working patterns.
  • Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  • Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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