Service Delivery Improvement Specialist
2 dni temu
Job Opportunity
We are seeking a highly skilled and experienced Service Delivery Improvement Specialist to join our team at transcosmos Information System Ltd.
About the Role:
The Service Delivery Improvement Specialist will be responsible for identifying and implementing opportunities for improving our customer service operations.
Key Responsibilities:
- Analyse quality and performance trends to identify areas for improvement.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Provide coaching, training, and development to contact centre agents.
- Monitor and evaluate agent performance, providing regular feedback and support.
- Ensure compliance with regulatory requirements and industry standards.
Skill Requirements:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Knowledge of customer service principles and practices.
Technical Skills:
- Proficient in Microsoft Office products.
Behavioral Traits:
- Results-driven.
- Creative problem-solving.
- Attention to detail.
- Leadership.
Qualifications:
- Bachelor's degree in Business Administration or related field.
- Minimum 3 years of experience in service delivery improvement.
- Proven track record of delivering high-quality results.
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