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Customer Experience Specialist

2 tygodni temu

Łódź, Łódź Voivodeship, Polska Philips Iberica SAU Pełny etat
About the Role

This is an exciting opportunity to join Philips Iberica SAU as a Service Delivery Professional. As part of our team, you will be responsible for delivering exceptional customer experiences through effective contract management and warranty services.

Your Key Responsibilities
  • Create and manage service contracts and extended warranties to ensure customer satisfaction
  • Develop and implement strategies to improve customer engagement and retention
  • Work closely with cross-functional teams to deliver seamless customer experiences
  • Analyze data to identify areas for improvement and develop recommendations for process enhancements
Benefits and Perks
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
  • Flexible work arrangements to balance work and personal life

Requirements

  • At least 2-3 years of experience in a customer-facing role
  • Excellent communication and interpersonal skills
  • Ability to analyze data and make informed decisions
  • Proven track record of delivering results in a fast-paced environment