Customer Experience Manager

2 dni temu


Łódź, Łódź Voivodeship, Polska Philips Pełny etat
Job Description

In this role, you will become a part of our mature and knowledgeable team of order management specialists, responsible for end-to-end sales order management performance of Philips' largest customer and strategic partner.

Main Activities
  1. Coordinate the entire order delivery process in SAP ERP: master data, pricing, availability, changes, deliveries, incidents.
  2. Investigate and resolve issues related to order management.
  3. Prepare and monitor relevant KPIs, such as confirmation rates, down confirmations, cancellations, backorders, penalties, and disputes.
Requirements
  • Prior experience in customer service or supply chain area.
  • Fluent level of English, excellent communication skills, and ability to develop relationships at all levels.
  • Pro-active, solutions-oriented worker, able to thrive in complex environments.


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