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E-commerce Customer Experience Lead

1 tydzień temu

Łódź, Łódź Voivodeship, Polska BESO LUX GROUP Pełny etat
About the Position
We are seeking an experienced Senior Customer Support Specialist to lead our e-commerce customer service team at BESO LUX GROUP. The ideal candidate will have a strong background in managing customer-facing teams and a passion for delivering exceptional customer experiences.

Key Responsibilities
- Oversee the daily activities of the customer support team
- Develop and implement strategies to enhance customer satisfaction
- Collaborate with cross-functional teams to drive business growth
- Provide coaching and training to customer support specialists

Requirements
- Proficient English skills (min. B2/C1 level)
- Fluency in French or German is desirable
- At least 3-5 years of experience in managing customer service teams in e-commerce
- Expertise in online customer service management tools (e.g., Zendesk, Freshdesk)
- Familiarity with opinion monitoring tools (Trustpilot)

Benefits
- Competitive compensation package
- Flexible working hours and possibility of remote work
- Opportunity to work in a dynamic, international team
- Professional development opportunities

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