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E-commerce Customer Success Manager

7 dni temu

Łódź, Łódź Voivodeship, Polska BESO LUX GROUP Pełny etat
About Us
BESO LUX GROUP is a fast-growing e-commerce business focusing on B2C and B2B partnerships. As a leader in this field, we are committed to delivering exceptional customer experiences through our customer service team. We are seeking an experienced Senior Customer Support Specialist to join our team.

Job Summary
The successful candidate will be responsible for overseeing the daily activities of our customer support team, developing strategies to enhance customer satisfaction, and collaborating with cross-functional teams to drive business growth.

Responsibilities
- Manage the day-to-day activities of the customer support team
- Develop and implement strategies to improve customer satisfaction
- Collaborate with cross-functional teams to achieve business objectives

Requirements
- Excellent English skills (min. B2/C1 level)
- French or German language proficiency is an asset
- At least 3-5 years of experience in managing customer service teams in e-commerce
- Expertise in online customer service management tools (e.g., Zendesk, Freshdesk)

Benefits
- Competitive compensation package
- Flexible working hours and possibility of remote work
- Opportunity to work in a dynamic, international team
- Professional development opportunities