Customer Service Operations Manager E-commerce
7 dni temu
As a key member of our BESO LUX GROUP team, you will oversee the day-to-day operations of our customer service department in an e-commerce environment. This includes managing a team of customer support specialists, ensuring exceptional customer experience, and optimizing processes to reduce query impact.
Responsibilities
- Coordinate and motivate the customer service team in a dynamic international setting
- Ensure high-quality customer service aligns with company standards
- Foster effective internal communication and collaboration across departments
- Manage e-commerce customer service processes, including phone, email, social media, and chat inquiries
- Analyze results and report on performance metrics
Requirements
- Excellent English skills (min. B2/C1 level)
- French or German language proficiency is an asset
- At least 3-5 years of experience in managing customer service teams in e-commerce
- Knowledge of online customer service management tools (e.g., Zendesk, Freshdesk)
- Familiarity with opinion monitoring tools (Trustpilot)
- Strong communication and time management skills
What We Offer
- Competitive salary and flexible working hours
- Possibility of remote work one day a week
- Opportunity to work in a young, motivated, international team
- Chance to learn and develop professionally
Join Our Team
-
E-Commerce Assistant Manager
2 dni temu
Łódź, Łódź Voivodeship, Polska AvalGlass Pełny etatAvalGlass is a leading provider of glass products, serving customers worldwide.About the Role:This is a part-time opportunity to join our team as an E-Commerce Assistant Manager.You will work closely with our e-commerce team to ensure seamless online store operations.Responsibilities:Processing customer orders and updating product information.Tracking sales...
-
E-commerce Customer Success Manager
7 dni temu
Łódź, Łódź Voivodeship, Polska BESO LUX GROUP Pełny etatAbout UsBESO LUX GROUP is a fast-growing e-commerce business focusing on B2C and B2B partnerships. As a leader in this field, we are committed to delivering exceptional customer experiences through our customer service team. We are seeking an experienced Senior Customer Support Specialist to join our team.Job SummaryThe successful candidate will be...
-
Customer Service and E-commerce Specialist
19 godzin temu
Łódź, Łódź Voivodeship, Polska AvalGlass Pełny etatWe're seeking a Customer Service and E-commerce Specialist to join our team at AvalGlass.The ideal candidate will have strong written communication skills, basic proficiency in Polish, and ability to work with data in spreadsheets.Responsibilities:Manage online store operations, including order processing and product updates.Analyze sales statistics and...
-
E-commerce Customer Experience Lead
7 dni temu
Łódź, Łódź Voivodeship, Polska BESO LUX GROUP Pełny etatAbout the PositionWe are seeking an experienced Senior Customer Support Specialist to lead our e-commerce customer service team at BESO LUX GROUP. The ideal candidate will have a strong background in managing customer-facing teams and a passion for delivering exceptional customer experiences.Key Responsibilities- Oversee the daily activities of the customer...
-
Senior Customer Support Specialist
7 dni temu
Łódź, Łódź Voivodeship, Polska BESO LUX GROUP Pełny etatJob DescriptionAs a Senior Customer Support Specialist at BESO LUX GROUP, you will be responsible for leading our e-commerce customer service team. Your primary focus will be on delivering exceptional customer experiences while driving process improvements and team growth.Key Accountabilities- Manage the day-to-day activities of the customer support team-...
-
E-Commerce Operations Coordinator
19 godzin temu
Łódź, Łódź Voivodeship, Polska AvalGlass Pełny etatWe are a manufacturer of glass products, including stained glass, souvenirs, and home decor. Our company serves customers across the USA, Canada, and Europe.As our operations continue to grow, we need an E-commerce Operations Coordinator to support our team.Key Responsibilities:Managing online store operations, including processing orders and updating...
-
E-commerce Project Manager
7 dni temu
Łódź, Łódź Voivodeship, Polska Action Gear Brands Sp. z o.o. Pełny etatZarządzaj projektami e-commerce w dynamicznie rozwijającej się firmie. Jeśli masz doświadczenie w zarządzaniu projektami technologicznymi i chcesz pracować w przyjaznej atmosferze, nie wahaj się kontaktować ze mną.
-
Customer Service Specialist with Italian
4 tygodni temu
Łódź, Łódź Voivodeship, Polska TN Poland Pełny etatSummary:Coordinate customer orders in SAP and e-commerce portal. Manage order delivery process, coordinate with mother plants and warehouses, handle claims and invoices, maintain prices, and respond to queries.Job DescriptionKey ResponsibilitiesExecute customer orders in SAP and e-commerce portalCoordinate entire order delivery process in SAP: master data,...
-
Retail Operations Manager
4 dni temu
Łódź, Łódź Voivodeship, Polska RETAILORS Pełny etatJob OverviewRetailors is seeking a highly skilled Retail Operations Manager to lead our store operations and drive business growth. As a key member of our team, you will be responsible for overseeing daily operational procedures, ensuring the successful operation of the store, and driving sales performance.Main ResponsibilitiesOversee all daily operational...
-
Enterprise Architecture Specialist
5 dni temu
Łódź, Łódź Voivodeship, Polska TN Poland Pełny etatAbout the Role:As a key member of our team, you will be responsible for coordinating and managing the delivery of customer experience and e-commerce initiatives from proposal and requirement gathering to implementation while utilizing agile methodologies.The successful candidate must have experience defining business processes in customer service and...
-
Customer Service Representative with Dutch
3 dni temu
Łódź, Łódź Voivodeship, Polska Capita Pełny etatAs a Customer Service Representative with Dutch, you will be an integral part of our European operations team, providing top-notch customer support and experiences across various channels.We are currently looking for talented individuals who possess excellent communication skills in both English and Dutch. If you have a passion for delivering exceptional...
-
Customer Service Representative
2 dni temu
Łódź, Łódź Voivodeship, Polska TN Poland Pełny etatThe Role: Customer ServiceWe are seeking a skilled and dedicated customer service representative to join our team at TN Poland.As the first point of contact for clients, you will respond to various incoming requests, solve emerging issues through phone, email, and chat, and provide exceptional customer service.Key Responsibilities:Providing top-notch...
-
Customer Service Order Manager
4 dni temu
Łódź, Łódź Voivodeship, Polska TN Poland Pełny etatAbout the Role:We are looking for a skilled Supply Chain Order Expert to join our dynamic team. As an integral part of our organization, you will play a critical role in ensuring seamless order processing and exceptional customer experience.Your responsibilities will include end-to-end order management, customer support, emergency product orders, and...
-
Customer Service Specialist
6 dni temu
Łódź, Łódź Voivodeship, Polska 믅扡慫 Pełny etatAbout the JobWe are looking for a Customer Service Specialist to join our team at "Żabka". As a key member of our staff, you will be responsible for providing exceptional customer service and supporting our customers in their shopping experience.ResponsibilitiesProvide exceptional customer service and supportAnswer customer questions and resolve...
-
Customer Service Representative
5 dni temu
Łódź, Łódź Voivodeship, Polska TRI Consulting Ltd Pełny etatA leading Housing Association is looking for Customer Service Executives to support the delivery of high-quality services to residents.Key ResponsibilitiesDeliver excellent customer service, addressing the housing needs of residents in a small area patch.Manage service charge estimates, collect rent and service charges, and order repairs as required.Work...
-
Customer Success Manager
7 dni temu
Łódź, Łódź Voivodeship, Polska Fastenal Europe Pełny etatJob DescriptionThe Customer Success Manager will play a key role in driving sales growth and delivering exceptional customer experiences for Fastenal Europe's large multi-site local and strategic account customers.Main Responsibilities• Develop and implement sales strategies to drive growth and expand customer relationships• Collaborate with...
-
Customer Service Representative
4 dni temu
Łódź, Łódź Voivodeship, Polska TN Poland Pełny etatTN Poland is a leading provider of recruitment services in Poland, offering a comprehensive range of human resources management solutions to Polish and global enterprises.We are currently seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional...
-
Digital Operations Manager
5 dni temu
Łódź, Łódź Voivodeship, Polska TN Poland Pełny etatAbout the Job:Takenka Business Solutions (TBS) is seeking a seasoned Digital Operations Manager to join our team. As a Strategic Business Partner - Finance, you will be responsible for leveraging your expertise in digital transformation to drive business outcomes and create value for our stakeholders.Your Key Responsibilities:Leverage your expertise in...
-
Financial Operations Manager
4 dni temu
Łódź, Łódź Voivodeship, Polska TN Poland Pełny etatTN Poland seeks an experienced Financial Operations Manager to manage assigned processes in Accounts Receivable, focusing on Cash Collection. Key responsibilities include collecting payments from assigned customer accounts across all company codes and divisions.Main Responsibilities:Collect payments from assigned customer accounts across all company codes...
-
Customer Service Specialist, Łódź
4 tygodni temu
Łódź, Łódź Voivodeship, Polska TN Poland Pełny etatJob Title: Order Management Specialist with GermanOur Company OverviewWe are a global manufacturing company operating across Europe, Asia, and America.As a global business, we offer extensive training and development programs as well as opportunities to explore career paths in other countries and departments.Your Role and ResponsibilitiesAs an Order...