Customer Service Operations Manager E-commerce

7 dni temu


Łódź, Łódź Voivodeship, Polska BESO LUX GROUP Pełny etat
About the Role
As a key member of our BESO LUX GROUP team, you will oversee the day-to-day operations of our customer service department in an e-commerce environment. This includes managing a team of customer support specialists, ensuring exceptional customer experience, and optimizing processes to reduce query impact.

Responsibilities
- Coordinate and motivate the customer service team in a dynamic international setting
- Ensure high-quality customer service aligns with company standards
- Foster effective internal communication and collaboration across departments
- Manage e-commerce customer service processes, including phone, email, social media, and chat inquiries
- Analyze results and report on performance metrics

Requirements
- Excellent English skills (min. B2/C1 level)
- French or German language proficiency is an asset
- At least 3-5 years of experience in managing customer service teams in e-commerce
- Knowledge of online customer service management tools (e.g., Zendesk, Freshdesk)
- Familiarity with opinion monitoring tools (Trustpilot)
- Strong communication and time management skills

What We Offer
- Competitive salary and flexible working hours
- Possibility of remote work one day a week
- Opportunity to work in a young, motivated, international team
- Chance to learn and develop professionally

Join Our Team

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