Customer Service Representative
3 dni temu
A leading Housing Association is looking for Customer Service Executives to support the delivery of high-quality services to residents.
Key Responsibilities- Deliver excellent customer service, addressing the housing needs of residents in a small area patch.
- Manage service charge estimates, collect rent and service charges, and order repairs as required.
- Work with residents to identify priorities and ensure their needs are met, working collaboratively with other stakeholders when necessary.
- Maintain accurate records and provide timely updates to residents on progress.
- Where issues arise that cannot be resolved directly, work with other services to ensure resident needs are met.
- Ideal candidate will have a consistent background in office-based customer service.
- Excellent interpersonal skills and ability to build strong relationships with residents.
- Proficient in Word and Excel.
- Must be immediately available or on short notice.
Hourly rate: £20.43 PAYE and £26.85 Umbrella.
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