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Customer Service Representative

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About the Job

We are seeking a highly skilled Order Management Specialist to join our team. As a key player in our operations department, you will be responsible for ensuring seamless order processing and exceptional customer experience.

In this role, you will handle end-to-end order management, including configuration checks, booking orders, and tracking shipments. You will also collaborate with customers to understand their needs and provide solutions to any issues that may arise.

Your Key Responsibilities:

  • Order Management: Handle end-to-end order management, including configuration checks, booking orders, and tracking shipments.
  • Customer Support: Collaborate with customers to understand their needs and provide solutions to any issues that may arise.
  • Emergency Product Orders: Prioritize and manage emergency product orders.
  • SAP: Utilize SAP for order processing and tracking.