Digital Experience Hearing Support Specialist

2 tygodni temu


Warszawa, Mazovia, Polska GN Group Pełny etat

Digital Experience Hearing Support Specialist

As a Digital Experience Hearing Support Specialist, you will be a key member of our team, providing first-line support for our eCommerce solutions and websites. Your primary responsibility will be to ensure seamless digital experiences for our customers and internal stakeholders.

About the Role

As a Digital Experience Hearing Support Specialist, you will be responsible for analyzing and triaging incoming tickets, providing technical assistance, and escalating complex issues to second-line support. You will also be expected to communicate effectively with customers, providing clear and concise solutions to reported errors.

Requirements

  • A bachelor's degree or equivalent in a technically related field
  • Experience in first-line application support or related fields
  • Proactive and customer-focused approach to analyze and solve issues
  • Solid communication skills, with proficiency in English
  • Self-motivation and proactivity, excellent problem-solving skills

What We Offer

As a Digital Experience Hearing Support Specialist, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences. You will have the opportunity to work with cutting-edge technologies and collaborate with experienced professionals in the field.



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