Digital Experience Hearing Support Specialist
2 tygodni temu
Digital Experience Hearing Support Specialist
As a Digital Experience Hearing Support Specialist, you will be a key member of our team, providing first-line support for our eCommerce solutions and websites. Your primary responsibility will be to ensure seamless digital experiences for our customers and internal stakeholders.
About the Role
As a Digital Experience Hearing Support Specialist, you will be responsible for analyzing and triaging incoming tickets, providing technical assistance, and escalating complex issues to second-line support. You will also be expected to communicate effectively with customers, providing clear and concise solutions to reported errors.
Requirements
- A bachelor's degree or equivalent in a technically related field
- Experience in first-line application support or related fields
- Proactive and customer-focused approach to analyze and solve issues
- Solid communication skills, with proficiency in English
- Self-motivation and proactivity, excellent problem-solving skills
What We Offer
As a Digital Experience Hearing Support Specialist, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences. You will have the opportunity to work with cutting-edge technologies and collaborate with experienced professionals in the field.
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