Application Support Specialist

24 godzin temu


Warszawa, Mazovia, Polska GN Group Pełny etat

Unlock Your Potential as an Application Support Specialist

At GN Group, we're seeking an experienced Application Support Specialist to join our Digital Experience Hearing team. As a key member of our support team, you'll provide first-line technical assistance and support to our customers and internal stakeholders.

Your Key Responsibilities:

  • Analyze and triage incoming tickets to ensure timely resolution
  • Provide 1st line application support by solving reported issues and escalating complex cases to 2nd line support
  • Collect information from customers to understand issues and respond in a reliable and understandable way
  • Cooperate with other support specialists and developers to resolve issues and improve support processes
  • Contribute to the creation and maintenance of knowledge base articles and support documentation

What We're Looking For:

  • Bachelor's degree or equivalent in a technically related field (e.g., computer science, engineering, IT)
  • Experience in 1st line application support or related to software development/testing
  • Proactive and customer-focused approach to analyze and solve issues effectively
  • Solid communication skills (mainly proficiency in English, speaking and writing) to share complex information with tech peers and business stakeholders
  • Self-motivation, proactivity, excellent problem-solving skills, and an inquiring mind
  • Strong agile mindset with experience working with Scrum or other agile frameworks

What We Offer:

As a valued member of our team, you'll have the opportunity to work with cutting-edge technology, collaborate with experienced professionals, and contribute to the development of our digital solutions. We're committed to creating a supportive and inclusive work environment that fosters growth and innovation.

About GN Group:

GN Group brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhances the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.



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