Helpdesk Support Specialist

24 godzin temu


Warszawa, Mazovia, Polska TeamQuest Sp. Z O.o. Pełny etat
Helpdesk Specialist Job Description

We are seeking a skilled Helpdesk Specialist to join our team at TeamQuest Sp. Z O.o. in Poland. As a Helpdesk Specialist, you will be responsible for providing technical support to our clients and ensuring their IT systems are running smoothly.

Key Responsibilities:
  • Registration of phone and email inquiries in the system
  • Solving user problems related to software and hardware using remote support tools
  • Hardware and software configuration
  • Escalation of inquiries to administrators
Requirements:
  • Minimum 1 year of experience in a similar position
  • Good knowledge of computer equipment (installation, configuration, troubleshooting)
  • Knowledge of client operating systems Microsoft (Windows 10/11) and MS Office suite, Microsoft 365 at a level enabling efficient troubleshooting and problem solving
  • Basic knowledge of LAN/WAN/WIFI networks
  • Basic knowledge of Active Directory and Microsoft 365
  • Ability to independently solve problems and learn quickly
  • Knowledge of English at a level enabling reading technical documentation
  • Driving license category B

We offer a stable work environment, training, and a medical package. If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity.



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