Technical Support Specialist
24 godzin temu
We are seeking a highly skilled and motivated L1 Tech Support professional to join our team at LAN IT 24 GmbH. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our customers.
Key Responsibilities:- Provide first and second-level technical support to customers via phone, email, and in-person.
- Work with third-party vendors to resolve complex technical issues.
- Communicate effectively with customers to provide timely updates on issue status and resolution.
- Install, upgrade, and troubleshoot Windows operating systems, Microsoft Office, and other authorized desktop applications.
- Support Apple PC users with basic knowledge of Mac operating systems.
- Install, upgrade, and troubleshoot printers and computer hardware.
- Perform general preventative maintenance tasks on computers, laptops, and printers.
- Perform remedial repairs on desktops, laptops, printers, and other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
- Bachelor's degree or equivalent in Computer Science or related field.
- CompTIA A+ or Microsoft Certified Professional (MCP) certification.
- Minimum of 18 months of IT experience.
- Windows 7-10, Microsoft Active Directory, GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
- Mobile device management, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
- Proven analytical, troubleshooting, and problem-solving skills.
- Proven ability to multi-task, determine priorities, and meet SLAs.
- Excellent communication, relationship-building, and internal customer service skills.
- Adaptable and flexible in a fast-changing industry and work environment.
- Willing to work off-hours and weekends when required for projects or emergency support.
- Knowledge of English and Polish (C1) (written and verbal).
- Opportunity to work with best-in-class talent.
- Join a well-known brand within Telecommunications.
- Great work environment.
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