Technical Support Specialist

9 godzin temu

Warszawa, Mazovia, Polska Verifone Pełny etat
Why Verifone

Verifone is a leading provider of electronic payment solutions, with a strong presence in the global market. Our company has a rich history of innovation and a commitment to excellence in our products and services.

What We're Looking For

We're seeking a skilled Technical Support Specialist to join our team. As a key player in our technical support services, you'll be responsible for providing high-level support to our customers, troubleshooting complex technical issues, and collaborating with our engineering and R&D teams to deliver innovative solutions.

Key Responsibilities:
  • Manage customer technical accounts and deliver technical support services
  • Perform in-depth root cause analysis, problem identification, and replication in the lab environment
  • Design, develop, and maintain test or demo applications for various embedded systems
  • Coordinate incident resolutions with corporate Engineering and R&D teams, supporting workaround preparation, and similar
  • Document descriptions of problems, investigation findings, testing carried out, and solutions, in the issue management system
  • Report new or recurring problems to design departments
  • Product training workshops and scheduled meetings as and when required
Requirements:
  • Bachelor's degree in Computer Science, Electrical Engineering, Computer Information Science, or related field
  • 2 years of overall work experience within roles dedicated to SW development or advanced technical support focused on problems related to SW development/integrations of embedded systems
  • Fluent communication in English and Polish
  • Experience in C/C++ programming
  • Practical knowledge of C++ STL, XML, UML, and TCP/IP protocols family
  • Analytical skills, focused on quality and timely delivery, and open to learning new technologies
  • Ability to track and resolve multiple concurrent projects over a period of time, with a sense of urgency and efficiency
  • Ability to effectively communicate technical information to customers verbally and in writing
  • Flexibility in daily activities and for occasional travel
Nice to Have:
  • Experience in supporting/deploying mobile telecommunication systems and ability to troubleshoot and reproduce issues related to mobile networks
  • Knowledge of Android and Linux on embedded systems
  • Knowledge of any active payment terminal platform and understanding of card payment industry (principles of card acceptance technology, EMV, Contactless, principles of industrial compliancy and cryptography) could be an advantage
Our Commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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