Technical Support Specialist

1 dzień temu

Warszawa, Mazovia, Polska nVent Pełny etat
Technical Support Engineer Europe

We're seeking a highly skilled Technical Support Engineer to join our team in Europe. As a key member of our support team, you will play a critical role in ensuring the success of our customers by providing exceptional technical support and guidance.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and remote sessions, ensuring timely and effective resolution of technical queries and issues.
  • Develop and maintain in-depth knowledge of our electrical solutions and products, staying up-to-date with new technologies and innovations.
  • Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure seamless customer support and experience.
  • Assist in the creation of technical documentation, training materials, and marketing collateral to support customer engagement and education.
  • Participate in continuous improvement initiatives to enhance support processes, tools, and technologies.
Requirements:
  • Bachelor's or Master's degree in Electrical Engineering, Mechanical Engineering, or a related field.
  • 1+ years of experience in customer service, technical support, or a related field, preferably in an industrial environment.
  • Proficiency in architectural and engineering drawings, including process flow, electrical one lines, and piping schematics.
  • Strong communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and stakeholders.
  • Advanced computer literacy, including Microsoft Office Suite, AutoCAD, Bluebeam, and CRM software.
About nVent:

nVent is a global leader in electrical solutions, dedicated to connecting and protecting our customers with inventive electrical solutions. We're a dynamic company with a rich history, a strong commitment to innovation, and a passion for making a positive impact on the world.

We offer a comprehensive portfolio of products and solutions, including enclosures, electrical and fastening, and thermal management solutions. Our team of over 11,000 employees worldwide is passionate about delivering exceptional customer service, driving innovation, and making a difference in our communities.

We're committed to strengthening communities where our employees live and work, through philanthropic activities, volunteer programs, and matching funds for nonprofit and educational organizations.

Our core values shape our culture and drive us to deliver the best for our employees and customers: innovation, integrity, customer focus, respect, optimism, and accountability.

We offer a range of benefits to support the lives of our employees, including competitive compensation, comprehensive health insurance, retirement plans, and opportunities for professional growth and development.

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