Aktualne oferty pracy związane z Senior Analyst - Wrocław, Województwo dolnośląskie - TN Poland
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Senior Analyst
1 tydzień temu
TN Poland seeks a skilled CO Senior Analyst to join our client support team. In this critical role, you will work closely with internal teams and clients to resolve complex customer issues related to billing, collections, and complaint management.
Your responsibilities will include:
- End-to-End CIR Management – handling customer issues related to billing, collections, and complaint management
- Efficiently building credibility and trust with customers and businesses through timely and accurate CIR resolution processing
- Interpreting policies and regulations, investigating problems, and communicating with other departments and providers to research and resolve issues, identify and implement service solutions
- Using strong analytical skills to interpret information, examine variables, conclude, and assess alternative methods
- Demonstrating a proactive, ownership mindset to managing your customers to achieve team goals
To succeed in this role, you will require:
- Minimum 2 years of experience in Customer Issue Resolution, Complaints handling, Collections or AR
- Advanced English and Spanish language skills
- Proficiency in SAP and Salesforce systems (desired)
- Excellent interpersonal, communication, analytical, organizational, and short-term planning skills
