Resource Management Specialist

4 dni temu


Gdańsk, Pomerania, Polska Lyreco Pełny etat

Role Description

The Workforce Planning Analyst role is critical to ensuring efficient service performance in our Customer Care Operations team. As a Workforce Planning Analyst, you will play a key role in planning, forecasting, and scheduling staffing needs to meet service level objectives.

Main Responsibilities:

  • Forecast staffing needs based on historical data and business intelligence.
  • Plan and schedule staffing to meet service level objectives.
  • Analyse performance data to identify areas for improvement and implement changes to enhance service delivery.
  • Collaborate with operations teams to provide recommendations and support the design and deployment of WFM module training.

Requirements

  • Excellent analytical and problem-solving skills with the ability to interpret complex data.
  • Strong communication and interpersonal skills with experience in influencing and building relationships.
  • Proven ability to work in a fast-paced environment with multiple demands on time and changing priorities.
  • Knowledge of MS Office Excel and ability to manipulate numerical data.


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